The average guest is evolving, as is the customer experience. Feedback and Reviews constitute an important part of managing the guest experience – but what about the rest? That’s exactly the sentiment that led us to developing Xperium – a larger parent product suite with end to end coverage of everything Guest Experience, driven by AI and powerful analytics. The idea behind Xperium is to help hotels own the entire Guest Journey, and provide a unified inbox for all guest activity inside a powerful CRM. ....